SHIPPING
ONAHILLS ships nationally with Correos Express and internationally with Correos. The price of the shipments will be subject to the current rates of the transport agency. When shipping is free, it will be clearly specified in the purchase process. In any case, in the summary of each purchase you will be able to see if you are charged shipping or not, and the amount of the same.
The delivery time, after payment, is 3 to 5 working days for national shipments and 7 to 15 days for international shipments.
RETURNS AND EXCHANGES
After making the purchase of a product that has no defect, the consumer has 14 days to request the return/exchange of the product or service purchased without justifying any cause provided that the following conditions are met:
That the product has not been used and is in perfect condition.
That it retains all the original labels.
That it is returned in its original box.
If the 14 days end on a non-working day, the period is extended to the next working day.
To initiate the return/exchange process it is essential to write to enviosydevoluciones@onahills,com, indicating the order number and the reason for the return.
ONAHILLS must refund the amount paid within 14 days of receipt of the product. The amount will be refunded using the same method of payment with which it was paid.
In case of exchanges, ONAHILLS will send the new product within 14 days of receipt of the returned garment.
The shipping costs of the returned product shall always be borne by the consumer, provided that ONAHILLS has not indicated otherwise in the purchase process.